FAQ
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Call+45 72 44 12 34, write to [email protected] or send an inquiry via the form.
General information about Mentorix
Who is Mentorix?
Mentorix is an accredited Danish training organization that has delivered online courses and certifications since 2012. Mentorix has had over 7,000 course participants and a customer satisfaction rate of 94%. The company is headquartered at Århusgade 118, 2150 Nordhavn.
Is Mentorix an approved training provider?
Yes, Mentorix is an approved and accredited course provider. We are an Accredited Training Organization (ATO) from Axelos, APM Group and Scrum Study (VM Edu). In addition, Mentorix is approved on the regional positive list in all 5 Danish regions under the occupational group ‘Academic work’, which means that job centers can grant our courses as 6 weeks of job-oriented education for the unemployed.
Are your courses recognized internationally?
Yes, all our courses lead to internationally recognized certifications used in over 90 countries. We offer PRINCE2 (Foundation, Practitioner and PRINCE2 Agile) – the world’s most widely used project management method with over 1 million certified project managers globally. In addition, Scrum Master from Scrum Study, Change Management from APMG International, and AI Project Management from AI CERTs. These certifications are recognized by both private companies and public organizations worldwide.
Who teaches your courses?
Our courses are taught by experienced and certified trainers with practical experience in their
subject area, such as Kenny Munck, Thomas Pulawski and Jesper Hansen.
Can I take your courses even if I have no experience?
Yes, many of our courses require no prior knowledge and are designed for both beginners and experienced professionals. Foundation-level courses like PRINCE2 Foundation, AI Foundation and Scrum Master can be taken without previous experience. The courses build your skills from basic to advanced level through video-based e-learning, exercises, practice exams and practical cases. We have had over 7,000 course participants since 2012, many of whom are beginners starting a new career.
Is Mentorix for both individuals and businesses?
Yes, our courses are aimed both at individuals
who want to strengthen their skills and
companies who want to train their
employees.
What is the positive list and how is Mentorix approved?
The positive list is a regional list of courses and programs that job centers can offer you as unemployed. Each region in Denmark has its own positive list (Capital, Zealand, Southern Denmark, Central Denmark and North Jutland). Mentorix is approved on the regional positive list in all 5 Danish regions under the occupational group ‘Academic work’. This means that no matter where in Denmark you live, your job center can approve Mentorix courses as 6 weeks of job-oriented training, so it’s free for you as an unemployed person. You can find the positive list in your region via your job center or on STAR.dk.
Online courses - format and access
An accreditation is the same as an approval to, for example, provide a specific service – such as a course. The accreditation is given by an accrediting organisation. It is often also the accrediting organisation that sets the rules and requirements that Mentorix as a course provider must meet in order to call itself an “accredited course provider”. It is also the accrediting organisation that sets the requirements that you as a course participant must meet in order to be certified in e.g. PRINCE2, MSP or something completely 3.
Yes, all our online courses have their own community where you can ask questions to an instructor. You can also view previous questions and answers from other students. In addition, you get access to free weekly webinars and all technical questions can be sent to [email protected]. We also offer 60 minutes of free career coaching as part of all courses.
Classroom: traditional course format where teaching takes place in a physical room. Mentorix uses this form of teaching in connection with education and training directly at companies and organisations.
Virtual teaching: a more modern way of classroom teaching. The only difference is that students and teacher are not (necessarily) sitting in the same room, but are instead connected directly via an online service (e.g. Skype, MS Teams, Zoom, etc.) Mentorix uses this method occasionally.
Online teaching: there are currently two different dominant forms. What they have in common is that they are commonly used as a form of self-study.
Correspondence school or Power Point method, where the course pages are designed as slides.
As virtual teaching, but where the teaching is recorded on video and supported by interactive quizzes and tests. Mentorix uses this method.
Yes, all Mentorix courses are 100% online. You can participate wherever you are in Denmark – Aarhus, Aalborg, Copenhagen, Odense or other cities. You get 12 months access to course material and exams, and can take the course at your own pace. The online format gives you the flexibility to learn when it suits you – perfect for unemployed people looking for a job on the side, or those with busy schedules.
In total, you can expect about 25-30 hours depending on how
quickly you go through the material and whether you do extra
exercises and tests for the exam.
Yes! Once you purchase the course, you’ll get instant access so you can
can get started right away.
No, you can start immediately, regardless of whether there is a
class running or not, unless the course specifically
includes live courses with fixed dates.
You have access for 12 months from sign-up dates.
Yes, you can take the course at your own pace and adapt
the learning to your everyday life.
Yes, you can usually take the exam from home as long as
you have a stable internet connection, a webcam and a
computer that meets the requirements.
Examination, certification
Is your certification as good as the one I can get from one of the big course providers?
Yes! It is 100% the same certification.
Mentorix is “Accredited Training Organizations” (ATO) from Axelos, APM Group and Scrum Study (VM Edu). This means that you can be confident that your certificate is valid and that the training and our trainers fully meet the requirements to be accredited.
What do I do if I don't pass the exam?
With the Scrum courses you have 2 free exam attempts. For the other certifications (PRINCE2, MSP, MOR, etc.), you can purchase a Take2 re-site option – here you get 1 extra attempt at the exam.
Re-site option costs DKK 500 plus VAT. It must be purchased when ordering the exam for the first time. That is, you have to decide before you take the exam for the first time.
How does it work to take an online exam?
AXELOS: Online exams are held via ProctorU. When you book your exam, you will receive an email from our exam provider (PeopleCert) with a link to create a user profile with ProctorU. You will also receive a guide. You choose the date and time that suits you. The exam is monitored via webcam. On the day of the exam, you will be guided through from the start, for example in relation to when to show picture ID, show the room you are sitting in etc.
VMEdu (Scrum exams): online exams are held via Webex. When you book your exam, you will receive an email from our exam provider (VMEdu) with a link and password to your profile. You choose the exam date and time that suits you.
Requirements for choosing online exams:
You must have a webcam (if it is a built-in webcam, bring a mirror as the room must be checked before starting)
You need a microphone
You must be able to take the exam in a room without others
You must be able to present a valid photo ID (driver’s license or passport)
How do I book the exam?
When you are ready to take your exam, you have two options:
You can order directly through the platform because the exam is included in the course that you have access to
You can also write an email to
[email protected] with the following information: name, email, which certification and language you want (ex: PRINCE2 Foundation – DK) and any comments (ex: dyslexia). Within 2 business days you will receive an email from us and then an email from the exam provider, PeopleCert, guiding you further.
NOTE! Emails from PeopleCert may end up in spam or junk mail so be sure to check here.
What if I'm worried I won't pass the exam - or that I won't pass the exam?
If you are unlucky enough not to pass your exam, you always have the option to retake the exam. However, there is often an additional examination fee. You can also choose to “insure” yourself by purchasing a double exam attempt. See the rules for the different course providers:
AXELOS (PRINCE2, MSP, ITIL, PRINCE2 Agile, etc.): here you must purchase the “Take2 re-sit option”. This add-on must be purchased when booking your course. If you fail the first exam attempt, you have bought an additional opportunity within 6 months of the first attempt. This purchase can NOT be ordered at a later date. Take2 re-sit option currently costs DKK 500,- + VAT.
SCRUM Study: here you always have two free exam attempts.
What is PRINCE2 and how much does PRINCE2 certification with Mentorix cost?
PRINCE2 (Projects IN Controlled Environments) is the world’s most widely used project management methodology with over 1 million certified project managers globally. The method consists of 7 principles, 7 themes and 7 processes that together provide a complete framework for project management. At Mentorix we offer PRINCE2 courses 100% online: PRINCE2 Foundation (DKK 6,900), Foundation + Practitioner package (DKK 11,900), and the complete package with PRINCE2 Agile (DKK 24,400 excl. VAT). For the unemployed, the course is free with job center approval, as Mentorix is approved on the positive list. You get 12 months access, can take the online exam via PeopleCert webcam, and the certificate is internationally recognized.
Company courses
Anyone working on projects in your organisation can – managers and employees from the same teams and across one or more departments.You decide which employees can benefit from certification – and the good skills.
Yes, there is no restriction in the professional groups. To ensure the maximum benefit from our courses, we encourage the right composition. If you are in doubt about the composition, please contact us.
We adapt completely to your needs and wishes, so we have no limits. A class normally consists of no more than 12 students. If there are more of you, we’ll just make more teams.
We hold the courses exactly where it suits you – both in Denmark and abroad. We are also happy to help you find a good place through our extensive network.
We always offer online training alongside classroom training (blended learning). This means that even before the physical start of the course, students have some basic knowledge to build on. This frees up time to run case and dialogue-based learning, which helps to increase learning considerably. Students have access to the material for 12 months, minimising the loss of learning that many students experience after an intensive course.
- We give you an individual offer and prices vary according to the following:
- Number of participants in the programme
- Number of days of teaching
- Room hire (if the course is not held on your premises)
- The more participants on the course, the better price we can give you. In addition, you get a much better price by sending several employees on a company course rather than buying individual courses for each employee.
We only use accredited trainers who are specialised in the different courses. They all have more than 10 years of teaching and practical experience, which means our teaching is more hands-on than what our competitors can offer.
Yes, we offer closed courses specifically for businesses, so you can bring your employees together in a class focused on your needs
Yes, we can arrange training onsite at your company if that is more convenient than online or at our premises. We have trainers throughout the UK and in Greenland.
Yes, we can customize courses to match your specific requirements, industry and employee experience level.
Yes, multiple employees can take courses and exams at the same time, either in the same class or via parallel classes, depending on your needs.
Prices and payment
Mentorix’s courses are 100% online, which means we only have to pay for a trainer once. Furthermore, Mentorix has no costs for rooms or catering in connection with the course. Therefore, we can do it much cheaper than the classic classroom courses.
Yes, you will receive an invoice from our payment system, where there is a blue button from which you can pay by credit card.
The price guarantee means that if you find a better price for a course with accreditation certificate in Denmark – we’ll match it here on Mentorix.com
Yes, we offer payment by invoice for both businesses and
public institutions.
Complaint
- If you are unhappy with your course, you can complain to Mentorix. There are no restrictions on what you can complain about. Your complaint must contain the following information in order to be processed by Mentorix:
- Your full name
- The email address you use to access Mentorix courses. The email address must be active – we must be able to reply to you via the email address.
- The name of the course/exam (insert link if possible) or person your complaint is about.
- Your complaint – remember, we need as accurate a picture as possible of what you want to complain about.
- Relevant documentation to support your complaint.
Mentorix only handles written complaints. Mentorix always responds to complaints in writing for our quality control purposes. You can expect an acknowledgment of receipt of your complaint within 24 hours and that we will indicate in this acknowledgment how long it will take Mentorix to process your complaint.
You can send your complaint to: [email protected]
FAQ for the unemployed
Figuring out exactly what you need to do to quickly register and get started with an online course – or to enroll a citizen – can be a bit confusing.
All Mentorix courses for the unemployed are 100% online. Both classes and exams are delivered digitally via our e-learning platform, so you can take it from home and adapt it to your everyday life. This gives you the flexibility to combine your studies with job search, interviews and other activities during your unemployment program. Mentorix is approved on the positive list in all 5 regions, so unemployed people throughout Denmark can participate.
You can usually start within a week. You’ll get access to the course as soon as your enrollment is confirmed.
The training is pre-recorded e-learning.
This means you can watch classes:
– When it suits you
– Where it suits you
– As many times as you want
You start right away and take classes when it suits you, with instructor support via community throughout the program and free weekly webinars.
No, you don’t have to show up in person at any time. All Mentorix courses for the unemployed are 100% online – teaching, exercises and exams are all digital. This means you can take the entire course from home, no matter where in Denmark you live (Aarhus, Aalborg, Copenhagen, Odense or other cities).
The exam is 100% online via webcam monitoring from PeopleCert (PRINCE2, MSP) or VMEdu (Scrum). You choose the date and time and are guided through the process from the start. You need to show photo ID, show the room you are sitting in, and have a stable internet connection. The exam is exactly the same certification as the physical exam and fully recognized internationally.
The exam is monitored live via webcam by certified proctors from PeopleCert or VMEdu. They ensure that you meet all requirements: valid photo ID, room without other people, no aids. The exam is fully validated and provides the same certificate as the physical exam. It is an official certification recognized internationally.
6 weeks of job-oriented training is a statutory right you have as an insured unemployed person (member of an unemployment insurance fund) to participate in up to 6 weeks of targeted courses that are on the positive list. It is free for you – the job center pays. You will receive unemployment benefits during the training as usual. You are entitled within the first 9 months of unemployment (under 25 years: 6 months). At Mentorix, you can use your 6-week job-oriented education on all our courses, including PRINCE2, Scrum Master, AI Foundation, Change Management and MSP. All our courses are on the positive list in all 5 regions.
The terms are often confused. 6 weeks of job-oriented training is the current entitlement for insured unemployed (unemployment insurance fund members) to courses from the positive list. 6 weeks of self-selected training was the previous name (before 2015) for the same scheme. Today, ‘job-oriented training’ is used as the official term. The rules are pretty much the same: the course must be on the positive list, you must start within the first 9 months of unemployment, and you receive unemployment benefits during the program. Mentorix is approved under the current scheme in all 5 regions.
The 2026 positive list contains vocational courses that job centers can grant as 6 weeks of job-oriented training. Mentorix’ courses are all on the regional positive list 2026 under the occupational group ‘Academic work’. We offer the following courses on the positive list: PRINCE2 Foundation, PRINCE2 Practitioner, PRINCE2 Agile, Scrum Master, Change Management, AI Foundation (artificial intelligence with ChatGPT, Microsoft Copilot, Google Gemini), AI Specialist, AI Prompt Engineering, MSP (program management) and MOP (portfolio management). All lead to internationally recognized certifications and are 100% online.
FAQ for citizens who need to take a course
You need to contact your job center and tell them which course you want to take. The job center will assess your eligibility and forward the registration to Mentorix. We are happy to help you fill out the application.
6 weeks of job-oriented training is a statutory right for insured unemployed people (A-kasse members) to participate in up to 6 weeks of targeted courses from the positive list – free of charge. You have the right within the first 9 months of unemployment (under 25 years: 6 months). You receive unemployment benefits during the training as usual. Mentorix courses are all on the positive list and can be taken as 6 weeks of job-oriented training in all 5 Danish regions.
To be eligible for 6 weeks of job-oriented training from the positive list, you must
1) Be insured unemployed (member of an unemployment insurance fund),
2) Start the course within the first 9 months of unemployment (under 25 years: 6 months).
3) Choose a course from the positive list in your region. Mentorix courses are all on the regional positive list in all 5 regions.
Contact your job consultant to confirm your eligibility – we’re happy to help with the documentation.
No, you do not have to pay anything yourself if the course is approved as 6-week job-oriented training. The Jobcenter pays the full course price directly to Mentorix. You will receive unemployment benefits as normal during the course. It’s a completely free opportunity to upgrade your skills and strengthen your job prospects.
Yes, online courses are fully approved for 6 weeks of job-oriented training as long as the course is on the positive list. Mentorix courses are all 100% online and approved on the positive list. Online format is often the preferred option for unemployed people as it provides flexibility to combine training with job search and interviews.
It varies from job center to job center, but typically it takes 1-3 weeks from application to approval. We recommend you start the process early – contact your job consultant, select your course from Mentorix, and ask the job center to send the payment commitment to us via e-Boks. The registration deadline for our courses is typically the Friday before start-up, and we have class starts every Monday.
You have the right to choose the course provider as long as the course is on the positive list. Simply tell your job consultant that you have chosen a specific course at Mentorix – not the job center that decides the provider. Mentorix is approved on the positive list in all 5 regions, so you have free choice no matter where you live.
You are entitled to a total of 6 weeks of job-oriented training per unemployment period – not per course. However, you can combine multiple courses as long as the total duration does not exceed 6 weeks. Mentorix offers combo packages where you get multiple certifications (e.g. PRINCE2 Foundation + Practitioner + PRINCE2 Agile) within the 6-week framework.
If the course is not on the regional positive list, the job center cannot normally grant it as 6 weeks of job-oriented training. In special cases, it can be granted via pool funds. Mentorix courses are on the positive list in all 5 regions, so you don’t need to worry about this – contact us if in doubt.
PRINCE2 and Scrum Master typically offer the best job prospects as project management is in high demand in the job market. AI Foundation and AI Specialist are also sought after in 2026 as AI skills are in demand across industries. Change Management is ideal for those who want to work with transformation. With PRINCE2, you qualify for typical job titles such as Project Manager, IT Project Manager, Senior Project Manager, Program Manager, PMO employee and Change Manager. We also offer 60 minutes of free career coaching.
As an unemployment fund member, you have the same right to 6 weeks of job-oriented training. Your unemployment fund can advise you on your rights and which courses are relevant. However, it is the job center that approves and pays for the course. Contact both your unemployment fund and job center to ensure the correct process. Mentorix is approved on the positive list, so unemployment funds throughout Denmark can refer members to our courses.
Yes, you can take Mentorix courses alongside part-time or temporary work. Our courses are 100% online and self-study – you decide when you study. This gives you the flexibility to combine work and education. As an unemployed person with part-time work, you may still be eligible for 6 weeks of job-oriented training – contact the job center for guidance.
Yes, we are happy to help with the application to your job center. Contact us at +45 72 44 12 34 or [email protected] and we will send you the course descriptions and documentation your job consultant needs. We have experience from thousands of job center approvals and can advise you on the fastest process.
It’s no problem! You keep your 12-month access to the course material even if you find a job. You can continue training at your own pace alongside your new job and complete the certification at your convenience. That’s a great benefit of Mentorix – your upskilling is never lost.
You retain access to the remaining courses for 12 months from the enrollment date. You can take the remaining courses at your own pace alongside your new job. If it is a combo package (e.g. PRINCE2 Foundation + Practitioner), you can therefore complete the Practitioner later at your convenience. We recommend taking the certification exam as soon as possible as it strengthens your CV.
Yes, you can take the exam as soon as you feel ready – there is no 30-day waiting period. Many motivated students take the exam after 1-2 weeks. You have 12 months access to the material and can take the exam at any time during this period. We recommend taking sample exams first to assess your readiness.
FAQ for you who work in a job center or unemployment fund
Yes, all Mentorix courses on our vacancies page are approved on the regional positive list in all 5 Danish regions (Hovedstaden, Sjælland, Syddanmark, Midtjylland and Nordjylland) under the occupational group ‘Academic work’. We update the list continuously. It includes PRINCE2, Scrum Master, AI Foundation, Change Management, MSP, MOP and more certifications.
Contact us at [email protected] or +45 72 44 12 34 and we will send you all the necessary information: course description, course code, regional training number, duration, price, certification details and payment commitment form. We have experience with thousands of job center approvals and can deliver the documentation quickly.
The course code and regional program number can be found on the regional positive list in your region or on STAR.dk. You can also contact Mentorix directly on +45 72 44 12 34 and we will send you the information for the specific course. Each region may have slightly different numbers.
Choose a course that matches your career goals and labor market needs. PRINCE2 and Scrum Master offer the broadest job opportunities. AI Foundation is in high demand in 2026. Change Management fits leadership roles. Mentorix also offers 60 minutes of career coaching as part of the course, which increases the citizen’s chance of finding a job after the course. We are happy to advise on course selection – contact us.
We automatically send documentation to both the citizen and the job center/unemployment fund upon course completion. This includes course certificate, certification document from the exam provider (PeopleCert, VMEdu, APMG), and confirmation of course completion. Documentation is sent via e-Boks or email depending on your preferences.
Yes, we send a formal offer and invoice via e-Boks directly to the job center / unemployment fund. The documentation contains all necessary information: course title, duration, price, certification details, and Mentorix CVR (40496149). Contact us at [email protected] for a quote.
Mentorix courses cover many industries: Project Management (PRINCE2, Scrum) – construction, IT, finance, healthcare. AI courses – all industries with digital transformation. Change Management – HR, management, consultancies. MSP/MOP – program management in large organizations. Typical job titles: Project Manager, IT Project Manager, Senior Project Manager, Project Coordinator, Program Manager, PMO Employee, Change Manager, Change Manager, Scrum Master, Agile Project Manager, Business Analyst, AI Project Manager.
Yes, with prior approval from the job center/unemployment fund, we grant access to the course immediately. The citizen does not lose time and can start their education in parallel with the processing of the final approval. This ensures a fast upskilling process. Contact us at [email protected] to arrange pre-approval.
The job center sends payment commitment via e-Boks to Mentorix CVR 40496149. Once the course material has been delivered and the citizen has completed the course, we send an invoice directly to the job center/municipality. Payment terms are typically 30 days net. We have a well-established collaboration with job centers throughout Denmark.
The rules for 6 weeks of job-oriented training:
1) The citizen must be insured unemployed (unemployment insurance fund member),
2) The course must be on the regional positive list or STAR’s national list,
3) The citizen must start within the first 9 months of unemployment (under 25 years: 6 months),
4) The total duration of the training must not exceed 6 weeks,
5) The course is free for the citizen – the job center pays. Mentorix courses meet all requirements: they are on the regional positive list in all 5 regions, have a duration of less than 6 weeks, and lead to officially recognized certifications (PRINCE2 from PeopleCert, Scrum Master, Change Management from APMG). We send payment commitment forms directly to e-Boks upon approval.
Mentorix has been delivering courses since 2012 – over 14 years of experience with online training and upskilling of the unemployed. We have had over 7,000 course participants and collaborate with job centers and unemployment funds throughout Denmark. Our customer satisfaction rate is 94% and we have 4.6 stars on Trustpilot. We understand the job center process and can deliver fast and professional service.
When we receive a payment commitment from the job center/unemployment fund, we set up the citizen’s access within 24 hours. The citizen receives login details via email and can start right away. If time is short, we can offer a pre-approval solution where the citizen gets access before the final approval is in place.
The citizen has 12 months access to the course material, so an extension is usually not necessary. If the citizen wishes to interrupt the course, this can be done by contacting both Mentorix and the job center. We have flexible solutions – contact us on +45 72 44 12 34 for individual agreements on extensions or breaks.
Yes, contact us at [email protected] and we will send you a complete overview of all our courses on the positive list in your region, including course codes, duration, prices and certification details. We also offer to present our course portfolio to your team via Teams meeting.
Mentorix courses are all on the regional positive list in all 5 regions, so individual approval is usually not necessary. However, if you have a special situation, you can approve the course as individual job-oriented training via pool funds. We are happy to help with the documentation – contact us.
