Home » Course Overview » ITIL 4 Foundation

ITIL 4 Foundation Incl. AI learning assistant ✨

If you work in IT service management, this certification is a must. ITIL provides a structure, a methodology, and a common language – and it’s recognized worldwide.

Get to grips with the fundamentals of IT service management with ITIL® Foundation.

100% Online

Learn at your own pace

AI Learning Assistant

Certification included

Languages: Danish & English

You will learn

Basic theoretical insight into IT Service Management
Focus on value creation through digital services and products
Insight into the structure and interrelationship of all the basic elements of ITIL® 4
Understanding how to apply the 7 guiding principles
Review of the 15 most common ITSM practices (incl processes)
Competences to work in processes
The necessary prior knowledge to pass the ITIL® 4 Foundation certification exam

Why is ITIL so popular?

Bettina Prühs – Accredited trainer in ITIL4®

ITIL Foundation – 4th edition is the world’s most widely used methodology for IT Service Management. ITIL is an acronym for Information Technology Infrastructure Library and framework that can be used to lead and manage IT department deliverables. The ITIL 4 e-learning course is part of the AXELOS “Best Practice“family. This means that the methodology is based on the analyses of the experiences of thousands of public and private organisations over the years. ITIL Foundation provides the theoretical foundation for the entire ITIL framework. The framework consists of a total of 10 certifications divided into 4 levels – from foundation to master.

What you learn in the ITIL 4 course

ITIL Service Management or IT Service Management is essential in the relationship between IT and business. All businesses depend on well-functioning IT systems in order to deliver products and services to their customers. The ITIL 4 certification provides tools and processes to ensure efficiency, quality and focus in the management of the IT department’s work (Read more at AXELOS ). ITIL Foundation is considered in many industries as mandatory for IT managers at all levels. The ITIL 4 certification provides you with the basic prerequisites for working with IT Service Management. On the course you will gain an understanding of how ITIL is used to transform the IT department into an IT service department for business. The aim is to drive and secure an IT strategic ‘fit’ between business strategy and IT delivery. You’ll learn how ITIL supports modern technologies and ways of working in modern companies.

Who is the ITIL 4 course for?

The course is aimed at anyone who wants to gain a basic knowledge of or is already working in service management or other areas of IT (e.g. IT development).
The course can be used in all service areas – but it is primarily aimed at IT service providers .
The certification can be, and is, utilised by IT professionals who work in organisations that have adopted ITIL.
ITIL 4 strengthens professional communities in IT Service Management (ITSM), as the ITIL certification is taken by a wide range of professionals working in digitisation.
ITIL strengthens both IT professionals’ and organisations’ ability to create IT-supported business products by focusing digitisation efforts on what makes the most strategic sense.

The goal of ITIL 4 course

Organisations and individuals are supported to get the most out of IT and digital services through ITIL.
Establishing an IT service management system that includes practical and well-documented guidance.
Gaining tools and a common language that strengthens collaboration in IT teams, which creates value for the entire business.

At Mentorix, you can always try ITIL e-learning courses before you sign up. Call us 72 44 1234 and hear about your options.

Basis	Eksamen voucher, Kursuspakke, Kursuspakke Plus

Online course

Over the last 10 years, Mentorix has specialised in the production of e-learning long before it became fashionable. We know that digital learning is not about powering flat PDF or Powerpoint files. No, at Mentorix we take advantage of digital opportunities such as apps, games, quizzes, etc. to create learning that you won’t be able to achieve in a classroom. We provide our students with a unique electronic learning experience.

The advantage of online courses?

Take the course when it suits you and learn at your own pace.
Learn in fun new ways through video, quizzes, audio, and more.
Avoid wasting time and unnecessary transport.
Easily see how far you've come and keep track of your stats.
Possibility to download and print materials, process model and sample test.
Get higher pass rates than traditional classroom courses.

Company courses

Upskill several colleagues at once.

Do you have several employees in the same organization who need to improve their skills together?

Our combined training programs give your company the opportunity to adapt a training course that fits the specific needs. Together with you, we find the right courses and design a learning process consisting of webinar, online training and classroom training.

We provide employees with flexible and cost-effective training by combining various forms of learning. Fixed costs for travel and accommodation are saved by reducing physical presence in the classroom. Cost-effective training means that more employees get the opportunity to build up new skills to the great benefit of the company.

Your name

Your e-mail

Phone number

Company

Select number of participants

Message

Your information will be used to contact you and send you relevant training information and a non-binding offer.

The instructor

Bettina Prühs

Accredited trainer in ITIL4®

Accreditations

ITIL 4 Foundation
VeriSM™ is an organization-level service management approach that looks end-to-end instead of focusing on a single department
SDI Support Center Analyst, Service desk maturity assessment via SDI certification program

4 hours 19 min of video
AI Learning Assistant
Language: Danish / English
12 months access
Online exam
ITIL4 manual
Proof of your certifications
Official exam voucher
Pass rate: 86.67 %

From 7,400 kr.

excl. VAT

14 days right of withdrawal

Customer service

Get help, advice and

answers to your questions.

Call all weekdays

(+45) 72 44 12 34

[email protected]

See how you can quickly sign up for a course and start upskilling

Do you want to pay by bank transfer, invoice via CVR or EAN number?
We accept several payment methods. Please select invoice payment at checkout and we will process your order immediately.

Do you want to gather several colleagues in one course?
Get training for your entire team – collectively and efficiently. Read more about company courses

You will learn

Basic theoretical insight into IT Service Management
Focus on value creation through digital services and products
Insight into the structure and interrelationship of all the basic elements of ITIL® 4
Understanding how to apply the 7 guiding principles
Review of the 15 most common ITSM practices (incl processes)
Competences to work in processes
The necessary prior knowledge to pass the ITIL® 4 Foundation certification exam