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ITIL 4 Specialist – Create, Deliver and Support Incl. AI learning assistant ✨

Advance your career in IT service management with this ITIL 4 Specialist course.

Develop the expertise to design, deliver, and manage digital products and IT services that drive business success. Strengthen your strategic capabilities, resolve issues efficiently, and cultivate a culture of continuous improvement.
100% Online
|
Learn at your own pace
|
AI Learning Assistant
|
Certification included
|
Languages: Danish & English
  • Learn to design and deliver high-quality services using ITIL 4 to boost efficiency and drive improvement.
  • Incorporate modern practices to enhance collaboration, cut costs, and meet evolving business demands.
  • Gain a globally recognized ITIL 4 credential to advance your career in IT service management.
  • The world's leading IT service management framework.
Course description
Course content
Choose your course
Try our courses for free

You will learn

  • Service Design & Delivery: Design and deliver IT services that meet business and customer needs.
  • Service Support: Maintain and manage services effectively through proven support practices.
  • Performance & Metrics: Measure and improve service performance using KPIs and key metrics.
  • Automation & Technology: Leverage tools and automation to enhance service efficiency.
  • Culture & Collaboration: Build a service-oriented culture and strengthen cross-team collaboration.

ITIL  is the world’s most widely used methodology for IT Service Management. ITIL is an acronym for Information Technology Infrastructure Library and framework that can be used to lead and manage IT department deliverables. This course is part of the ITIL Practice Manager or ITIL Managing Professional pathway.

Unlock the skills needed to design, deliver, and support modern IT-enabled services with the ITIL® 4 Specialist: Create, Deliver & Support course. This essential training is part of the ITIL Managing Professional and ITIL Practice Manager certification tracks, tailored for IT, digital, and service management professionals.

This course provides a comprehensive understanding of how to integrate value streams and key activities across the service lifecycle—from concept and development to delivery and support. Learn how to apply a holistic approach to IT service management (ITSM), combining agile practices, automation, continuous feedback, and collaboration.

You’ll explore critical areas such as software development, testing, knowledge management, sourcing strategies, emerging technologies, and work management. Designed for the evolving demands of the digital era, the course emphasizes the importance of a service-oriented culture, cross-functional teamwork, and a growth mindset.

By the end of the course, you will be equipped with practical methods, tools, and ITIL practices to improve service performance, drive service quality, and support continuous improvement initiatives in your organization.

Who is this course for?

This course is ideal for:

  • IT professionals and service managers responsible for designing, delivering, and supporting IT services.

  • ITIL 4 Foundation certificate holders who are pursuing the ITIL Managing Professional or Practice Manager designations.

  • Service desk and support team leads looking to improve operational efficiency and team performance.

  • Digital transformation and DevOps professionals seeking to align IT service practices with modern delivery models.

  • Project managers, process owners, and business relationship managers involved in service planning, execution, and improvement.

  • Anyone involved in the creation and management of IT-enabled products and services, looking to build a service-oriented mindset and strengthen cross-functional collaboration.

The purpose of the course

  • Organisations and individuals are supported to get the most out of IT and digital services through ITIL.
  • Establishing an IT service management system that includes practical and well-documented guidance.
  • Gaining tools and a common language that strengthens collaboration in IT teams, which creates value for the entire business.

Perquisites

An ITIL® 4 or ITIL® v3 Foundation certificate is mandatory.

At Mentorix, you can always try ITIL e-learning courses before you sign up. Call us 72 44 1234 and hear about your options.

Online course

Over the last 10 years, Mentorix has specialised in the production of e-learning long before it became fashionable. We know that digital learning is not about powering flat PDF or Powerpoint files. No, at Mentorix we take advantage of digital opportunities such as apps, games, quizzes, etc. to create learning that you won’t be able to achieve in a classroom. We provide our students with a unique electronic learning experience.

The advantage of online courses?

  • Take the course when it suits you and learn at your own pace.
  • Learn in fun new ways through video, quizzes, audio, and more.
  • Avoid wasting time and unnecessary transport.
  • Easily see how far you've come and keep track of your stats.
  • Possibility to download and print materials, process model and sample test.
  • Get higher pass rates than traditional classroom courses.

Company courses

Upskill several colleagues at once.

Do you have several employees in the same organization who need to improve their skills together?

Our combined training programs give your company the opportunity to adapt a training course that fits the specific needs. Together with you, we find the right courses and design a learning process consisting of webinar, online training and classroom training.

We provide employees with flexible and cost-effective training by combining various forms of learning. Fixed costs for travel and accommodation are saved by reducing physical presence in the classroom. Cost-effective training means that more employees get the opportunity to build up new skills to the great benefit of the company.

Contact us for more guidance – and Get a great deal

Your information will be used to contact you and send you relevant training information and a non-binding offer.

The instructor

Andrew Leeuw
ITIL4 Master | TOGAF | Service Desk | ISO 20000 | ISO 27001 | ISO 38500 | Cyber Security

Andrew Leeuw is an experienced IT service management consultant and accredited ITIL® trainer with a passion for helping professionals and teams excel in digital service delivery. With over a decade of hands-on experience in IT operations, service design, and transformation projects, Andrew brings real-world insight to every session.

  • 4 hours 19 min of video
  • ai AI Learning Assistant
  • Language: English
  • 12 months access
  • Online exam
  • ITIL Create, Deliver and Support manual
  • Proof of your certifications
  • Official exam voucher
  • Pass rate: 86.67 %

From 7,400 kr.

excl. VAT
Choose your course

14 days right of withdrawal

Customer service

Get help, advice and

answers to your questions.

Call all weekdays

(+45) 72 44 12 34

[email protected]

How do you sign up?

See how you can quickly sign up for a course and start upskilling

Do you want to pay by bank transfer, invoice via CVR or EAN number?
We accept several payment methods. Please select invoice payment at checkout and we will process your order immediately.

Do you want to gather several colleagues in one course?
Get training for your entire team – collectively and efficiently. Read more about company courses

You will learn

  • Service Design & Delivery: Design and deliver IT services that meet business and customer needs.
  • Service Support: Maintain and manage services effectively through proven support practices.
  • Performance & Metrics: Measure and improve service performance using KPIs and key metrics.
  • Automation & Technology: Leverage tools and automation to enhance service efficiency.
  • Culture & Collaboration: Build a service-oriented culture and strengthen cross-team collaboration.

ITIL  is the world’s most widely used methodology for IT Service Management. ITIL is an acronym for Information Technology Infrastructure Library and framework that can be used to lead and manage IT department deliverables. This course is part of the ITIL Practice Manager or ITIL Managing Professional pathway.

Unlock the skills needed to design, deliver, and support modern IT-enabled services with the ITIL® 4 Specialist: Create, Deliver & Support course. This essential training is part of the ITIL Managing Professional and ITIL Practice Manager certification tracks, tailored for IT, digital, and service management professionals.

This course provides a comprehensive understanding of how to integrate value streams and key activities across the service lifecycle—from concept and development to delivery and support. Learn how to apply a holistic approach to IT service management (ITSM), combining agile practices, automation, continuous feedback, and collaboration.

You’ll explore critical areas such as software development, testing, knowledge management, sourcing strategies, emerging technologies, and work management. Designed for the evolving demands of the digital era, the course emphasizes the importance of a service-oriented culture, cross-functional teamwork, and a growth mindset.

By the end of the course, you will be equipped with practical methods, tools, and ITIL practices to improve service performance, drive service quality, and support continuous improvement initiatives in your organization.

Who is this course for?

This course is ideal for:

  • IT professionals and service managers responsible for designing, delivering, and supporting IT services.

  • ITIL 4 Foundation certificate holders who are pursuing the ITIL Managing Professional or Practice Manager designations.

  • Service desk and support team leads looking to improve operational efficiency and team performance.

  • Digital transformation and DevOps professionals seeking to align IT service practices with modern delivery models.

  • Project managers, process owners, and business relationship managers involved in service planning, execution, and improvement.

  • Anyone involved in the creation and management of IT-enabled products and services, looking to build a service-oriented mindset and strengthen cross-functional collaboration.

The purpose of the course

  • Organisations and individuals are supported to get the most out of IT and digital services through ITIL.
  • Establishing an IT service management system that includes practical and well-documented guidance.
  • Gaining tools and a common language that strengthens collaboration in IT teams, which creates value for the entire business.

Perquisites

An ITIL® 4 or ITIL® v3 Foundation certificate is mandatory.

At Mentorix, you can always try ITIL e-learning courses before you sign up. Call us 72 44 1234 and hear about your options.

Online course

Over the last 10 years, Mentorix has specialised in the production of e-learning long before it became fashionable. We know that digital learning is not about powering flat PDF or Powerpoint files. No, at Mentorix we take advantage of digital opportunities such as apps, games, quizzes, etc. to create learning that you won’t be able to achieve in a classroom. We provide our students with a unique electronic learning experience.

The advantage of online courses?

  • Take the course when it suits you and learn at your own pace.
  • Learn in fun new ways through video, quizzes, audio, and more.
  • Avoid wasting time and unnecessary transport.
  • Easily see how far you've come and keep track of your stats.
  • Possibility to download and print materials, process model and sample test.
  • Get higher pass rates than traditional classroom courses.

Company courses

Upskill several colleagues at once.

Do you have several employees in the same organization who need to improve their skills together?

Our combined training programs give your company the opportunity to adapt a training course that fits the specific needs. Together with you, we find the right courses and design a learning process consisting of webinar, online training and classroom training.

We provide employees with flexible and cost-effective training by combining various forms of learning. Fixed costs for travel and accommodation are saved by reducing physical presence in the classroom. Cost-effective training means that more employees get the opportunity to build up new skills to the great benefit of the company.

Contact us for more guidance – and Get a great deal

Your information will be used to contact you and send you relevant training information and a non-binding offer.

See how much you can earn after certification

We do not store your information. This is 100% anonymous.

About the trainer

Andrew Leeuw
ITIL4 Master | TOGAF | Service Desk | ISO 20000 | ISO 27001 | ISO 38500 | Cyber Security

Andrew Leeuw is an experienced IT service management consultant and accredited ITIL® trainer with a passion for helping professionals and teams excel in digital service delivery. With over a decade of hands-on experience in IT operations, service design, and transformation projects, Andrew brings real-world insight to every session.

Included in the course

  • 4 hours 19 min of video
  • Language: English
  • 12 months access
  • Online exam
  • ITIL Create, Deliver and Support manual
  • Proof of your certifications
  • 2 sample exam
  • Pass rate: 86.67 %
Add to Cart

900 €

ex. vat

Do you want to pay by bank transfer, invoice via CVR or EAN number?
We accept several payment methods. Please select invoice payment at checkout and we will process your order immediately.

How do you sign up?

See how you can quickly sign up for a course and start upskilling

Customer service

Get help, advice and

answers to your questions.

Call all weekdays

(+45) 72 44 12 34

[email protected]

Choose your course

Exam voucher

Exam only – for those who are already prepared and just need certification.

4.500 DKK ex. VAT

Exams

  • Official exam voucher
  • Upon passing the exam: Official certificate is issued
Add to Cart

Course bundle

A complete preparation that includes e-learning, official manual and certification

7.400 kr. ex.moms

Best value

E-learning

  • Official exam voucher
  • Upon passing the exam: Official certificate is issued
  • 12 months access to e-learning
  • AI Learning Assistant
  • Officiel fysisk manual
  • Access to virtual community
  • Access to the mock exam
Add to Cart

Course bundle PLUS

All in Course bundle Plus: secure preparation with free re-exam included.

8,900 kr. ex. vat

E-learning

  • Official exam voucher
  • Upon passing the exam: Official certificate is issued
  • 12 months access to e-learning
  • AI Learning Assistant
  • Officiel fysisk manual
  • Access to virtual community
  • Access to the mock exam
  • Official Mock exam
  • Official re-exam
Add to Cart

Get a smarter learning experience with our AI Learning Assistant

We know your time is valuable. That's why we've integrated an advanced AI Learning Assistant directly into our platform.
It's not just a chatbot - it's your personal tutor that helps you get the most out of your course.

We've made it simpler for you to get certified

When you enroll in one of our courses, you get much more than just access to learning material – you get an intelligent learning partner in your course. We’ve integrated an advanced AI Learning Assistant to ensure you never get stuck in the material.

It gives you:

Reply in seconds across all content

No more manually searching through a book. Ask a question and our AI will find accurate answers in everything from instructional videos and presentations to PDFs and Word documents in your course.

Quickly find the right answer in the video material

Our courses are built around video, and the AI finds the exact point in a video where a topic is explained. You just click and the video starts in the right place. No need to fast forward and rewind.

Personalized learning path

The assistant is available around the clock. If you can't find an in-depth explanation of a difficult concept or need a quick summary of a lesson, help is always at hand.

A vibrant and modern platform

You join a platform where technology works for you. This makes it easier and more fun to achieve your new knowledge.

Course content

The ITIL® 4 Specialist: Create, Deliver and Support course includes 8 modules. These modules can be part of a logical structure comprising three sections:

Section 1: Critical success factors of ITSM excellence
Module 1: Organization and culture
Module 2: Effective teams
Module 3: Information Technology to Create, Deliver and Support services
Section 2: Value Streams to Create, Deliver and Support services
Module 4: Value streams
Module 5: Value stream to Create, Deliver and Support services
Module 6: Value stream for user support
Section 3: Managing Work and Sourcing Considerations
Module 7: Prioritize and manage work
Module 8: Commercial and sourcing considerations

Official exam

ITIL® 4 Specialist: Create, Deliver and Support exam format:

  • 40 questions
  • Multiple choice
  • 28 out of 40 marks required to pass (70%)
  • 90 minutes
  • Closed book.

Important to know when taking our courses

Our courses are 100% online.
You start right away and take classes when it suits you.
There are no classes, no attendance requirements and no fixed times.
Exams are also taken online – with time options as short as 48 hours notice.

What our students say?

FAQ - Find the answer to your questions here

Course Overview & Objectives

What is the ITIL 4 Specialist: Create, Deliver and Support course?

The ITIL 4 CDS course is a professional training program that teaches how to create, deliver, and support IT-enabled services, focusing on practical application of ITIL 4 practices.

Who should take the ITIL 4 CDS course?

This course is designed for IT service managers, team leaders, and professionals responsible for service delivery, support, and continual improvement.

What are the main objectives of the ITIL 4 CDS training?

The main objectives are to equip participants with knowledge of service delivery practices, incident, problem, and change management, and how to co-create value with stakeholders.

How long does the ITIL 4 CDS course take to complete?

Typically, the course lasts 3–5 days for instructor-led training, while online self-paced versions may vary depending on the learner’s schedule.

What skills will I gain from the ITIL 4 CDS course?

You will gain skills in service delivery, operational support, managing incidents and problems, implementing changes, and aligning IT services with business objectives.

How does the ITIL 4 CDS course fit into the ITIL 4 certification scheme?

It is a Specialist-level course that contributes to the ITIL 4 Managing Professional certification, focusing on practical skills for service creation, delivery, and support.

What topics are covered in the ITIL 4 CDS course?

The course covers service management principles, ITIL practices, incident and problem management, change enablement, service desk operations, and continual improvement.

Does the course include service management practices?

Yes, it includes core ITIL practices such as incident management, problem management, change control, service desk, and service level management.

Are incident and problem management covered in the CDS course?

Absolutely. These practices are a key focus, teaching how to handle operational issues efficiently and minimize business disruption.

Does the course include real-world case studies?

Yes, practical case studies are included to help learners apply ITIL principles in realistic service management scenarios.

How is service transition explained in the ITIL 4 CDS course?

Service transition is explained through planning and managing changes, deployment strategies, and ensuring minimal disruption to services.

Is continual improvement part of the course content?

Yes, continual improvement practices are embedded throughout the course to ensure services remain efficient, effective, and aligned with business goals.

What is the difference between online and classroom training?

Online training offers flexibility and remote access, while classroom training provides direct interaction with instructors and peers for practical exercises.

How do I access online course materials?

Course materials are accessible via a learning management system (LMS), including slides, case studies, videos, and practice exercises.

Are there any live workshops included in online training?

Some online courses include live workshops or webinars to simulate classroom interaction and provide hands-on practice.

Is the ITIL 4 CDS course accredited?

Yes, it is accredited by AXELOS, the global owner of the ITIL framework.

Who accredits the ITIL 4 CDS course?

The course is accredited by AXELOS and delivered by accredited training organizations (ATOs).

What exam do I take after completing the course?

The ITIL 4 CDS exam tests your knowledge of service creation, delivery, support, and operational practices.

How do I get my ITIL 4 CDS certificate?

After passing the exam, you receive an official ITIL 4 Specialist: Create, Deliver and Support certificate from AXELOS.

How recognized is the ITIL 4 CDS certification worldwide?

It is internationally recognized and highly valued by IT service management professionals and employers globally.

Can this course help with professional development or promotion?

Yes, it enhances practical IT service skills, career opportunities, and can support promotion to managerial roles.

How will the ITIL 4 CDS course improve my IT service management skills?

It equips you with practical knowledge for service delivery, operational support, and continual improvement aligned with business needs.

Can ITIL 4 CDS certification increase my salary?

Yes, certified ITIL professionals often earn higher salaries due to recognized expertise in IT service management.

Does the course help with practical skills for service delivery?

Yes, it focuses on hands-on application, including incident resolution, change management, and service desk operations.

Will I learn best practices for incident and change management?

Absolutely, ITIL 4 CDS emphasizes industry best practices for operational efficiency and service reliability.

How does ITIL 4 CDS support career growth in IT service management?

It builds expertise in key operational areas, qualifying professionals for advanced roles in IT management and consulting.

How will the ITIL 4 CDS course improve my IT service management skills?

It equips you with practical knowledge for service delivery, operational support, and continual improvement aligned with business needs.

Can ITIL 4 CDS certification increase my salary?

Yes, certified ITIL professionals often earn higher salaries due to recognized expertise in IT service management.

Does the course help with practical skills for service delivery?

Yes, it focuses on hands-on application, including incident resolution, change management, and service desk operations.

Will I learn best practices for incident and change management?

Absolutely, ITIL 4 CDS emphasizes industry best practices for operational efficiency and service reliability.

How does ITIL 4 CDS support career growth in IT service management?

It builds expertise in key operational areas, qualifying professionals for advanced roles in IT management and consulting.

How can I contact the training provider for ITIL 4 CDS?

You can contact providers via their website, email, or phone for enrollment and information.

Can I get guidance before registering for the course?

Yes, most providers offer consultations or guidance to help choose the right course format.

Is there technical support for online learners?

Yes, technical support is typically available to help with access, login, and platform navigation.

Are study guides included with the ITIL 4 CDS course?

Yes, most courses include study guides, practice exercises, and reference materials to support learning.

Do I get access to practice exams?

Yes, accredited providers often include sample questions and mock exams to prepare for the certification exam.

Can I retake the exam if I fail the first time?

Yes, candidates may retake the exam according to AXELOS policies, often with additional fees.

Does the course include updates for the latest ITIL 4 practices?

Yes, accredited courses are updated regularly to reflect the latest ITIL 4 guidance and best practices.

Can I combine this course with other ITIL 4 certifications?

Yes, ITIL 4 CDS complements other Specialist or Strategist-level courses to complete the ITIL 4 Managing Professional certification.

Is there a certificate of completion for online modules?

Yes, learners receive a certificate of completion after finishing the online course modules, even before taking the exam.

Where can I find more resources about ITIL 4 CDS?

Additional resources include AXELOS official documentation, accredited training providers, online forums, and ITIL study guides.

All our online courses can be held as corporate courses

We offer companies physical training at your location or live digital training so you can certify several colleagues at once – quickly and efficiently.
Please fill out and submit this form and we will get back to you with a non-binding offer.
You are also welcome to contact us to learn more.

Top companies develop skills with Mentorix

Send a non-binding inquiry

Your information will be used to contact you and send you relevant training information and a non-binding offer.

Our courses are accredited by the leading learning institutions across the globe

Mentorix ApS is an Accredited Training Organizations (ATO) by APM Group International. The Swirl logo™ Change Management®, AgilePM® are trademarks of the APM Group Ltd., used under permission of the APM Group Ltd. All rights reserved.

PRINCE2®, PRINCE2 Agile®, MoP®, MSP®, M_o_R®, P3O®, ITIL® are a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Copyright © AXELOS Limited 2011. Material is reproduced under license from AXELOS Limited. All rights reserved.

The APMG International Change Management , AgilePM and Swirl Device logo are a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.

Mentorix ApS is a SCRUMstudy Authorized Training Partner (ATP). SPOC™, SMC™ og SDC™ are trademarks owned by SCRUMstudy.

AXELOS, PeopleCert, APM Group, and Scrum Study have accredited our courses, materials, and trainers, confirming that they achieve the high standards they require of their training partners.

Get help, advice and answers to your questions

Do you have a question about our courses, prices or anything else? Then give us a call or send your request below.
It’s completely non-binding and you will typically get an answer the same day.

You can call us on all weekdays at 09.00–16.00

+45 72 44 12 34

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ITIL 4 Specialist – Create, Deliver and Support

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Split your payment and pay a fixed low price for 12 months 695 DKK per month
Split your payment and pay a fixed low price for 12 months 695 DKK per month

We offer you to split your payment for your course into instalments of 695 DKK over 12 months.

  • Full certification – course, and manual
  • 12 months access to all courses
  • Paid monthly via debit card

Total pris 8.340,00 kr. ex. vat

Add to Cart

ITIL 4 Specialist – Create, Deliver and Support

Your order:
  • 12 months access
  • Online exam
  • Official manuals
  • Proof of your certifications
Add to Cart

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ITIL 4 Specialist – Create, Deliver and Support

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  • 12 mdr adgang til kursus
  • Ubegrænset adgang til indhold
  • Adgang til alle kommende kurser
  • Eksamensvoucher inkluderet*
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