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ITIL 4 Specialist – Create, Deliver and Support Incl. AI learning assistant ✨

Advance your career in IT service management with this ITIL 4 Specialist course.

Develop the expertise to design, deliver, and manage digital products and IT services that drive business success. Strengthen your strategic capabilities, resolve issues efficiently, and cultivate a culture of continuous improvement.

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Certification included

Languages: Danish & English

Learn to design and deliver high-quality services using ITIL 4 to boost efficiency and drive improvement.
Incorporate modern practices to enhance collaboration, cut costs, and meet evolving business demands.
Gain a globally recognized ITIL 4 credential to advance your career in IT service management.
The world's leading IT service management framework.

You will learn

Service Design & Delivery: Design and deliver IT services that meet business and customer needs.
Service Support: Maintain and manage services effectively through proven support practices.
Performance & Metrics: Measure and improve service performance using KPIs and key metrics.
Automation & Technology: Leverage tools and automation to enhance service efficiency.
Culture & Collaboration: Build a service-oriented culture and strengthen cross-team collaboration.

ITIL is the world’s most widely used methodology for IT Service Management. ITIL is an acronym for Information Technology Infrastructure Library and framework that can be used to lead and manage IT department deliverables. This course is part of the ITIL Practice Manager or ITIL Managing Professional pathway.

Unlock the skills needed to design, deliver, and support modern IT-enabled services with the ITIL® 4 Specialist: Create, Deliver & Support course. This essential training is part of the ITIL Managing Professional and ITIL Practice Manager certification tracks, tailored for IT, digital, and service management professionals.

This course provides a comprehensive understanding of how to integrate value streams and key activities across the service lifecycle—from concept and development to delivery and support. Learn how to apply a holistic approach to IT service management (ITSM), combining agile practices, automation, continuous feedback, and collaboration.

You’ll explore critical areas such as software development, testing, knowledge management, sourcing strategies, emerging technologies, and work management. Designed for the evolving demands of the digital era, the course emphasizes the importance of a service-oriented culture, cross-functional teamwork, and a growth mindset.

By the end of the course, you will be equipped with practical methods, tools, and ITIL practices to improve service performance, drive service quality, and support continuous improvement initiatives in your organization.

Who is this course for?

This course is ideal for:

IT professionals and service managers responsible for designing, delivering, and supporting IT services.
ITIL 4 Foundation certificate holders who are pursuing the ITIL Managing Professional or Practice Manager designations.
Service desk and support team leads looking to improve operational efficiency and team performance.
Digital transformation and DevOps professionals seeking to align IT service practices with modern delivery models.
Project managers, process owners, and business relationship managers involved in service planning, execution, and improvement.
Anyone involved in the creation and management of IT-enabled products and services, looking to build a service-oriented mindset and strengthen cross-functional collaboration.

The purpose of the course

Organisations and individuals are supported to get the most out of IT and digital services through ITIL.
Establishing an IT service management system that includes practical and well-documented guidance.
Gaining tools and a common language that strengthens collaboration in IT teams, which creates value for the entire business.

Perquisites

An ITIL® 4 or ITIL® v3 Foundation certificate is mandatory.

At Mentorix, you can always try ITIL e-learning courses before you sign up. Call us 72 44 1234 and hear about your options.

Online course

Over the last 10 years, Mentorix has specialised in the production of e-learning long before it became fashionable. We know that digital learning is not about powering flat PDF or Powerpoint files. No, at Mentorix we take advantage of digital opportunities such as apps, games, quizzes, etc. to create learning that you won’t be able to achieve in a classroom. We provide our students with a unique electronic learning experience.

The advantage of online courses?

Take the course when it suits you and learn at your own pace.
Learn in fun new ways through video, quizzes, audio, and more.
Avoid wasting time and unnecessary transport.
Easily see how far you've come and keep track of your stats.
Possibility to download and print materials, process model and sample test.
Get higher pass rates than traditional classroom courses.

Company courses

Upskill several colleagues at once.

Do you have several employees in the same organization who need to improve their skills together?

Our combined training programs give your company the opportunity to adapt a training course that fits the specific needs. Together with you, we find the right courses and design a learning process consisting of webinar, online training and classroom training.

We provide employees with flexible and cost-effective training by combining various forms of learning. Fixed costs for travel and accommodation are saved by reducing physical presence in the classroom. Cost-effective training means that more employees get the opportunity to build up new skills to the great benefit of the company.

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Your information will be used to contact you and send you relevant training information and a non-binding offer.

The instructor

Andrew Leeuw

ITIL4 Master | TOGAF | Service Desk | ISO 20000 | ISO 27001 | ISO 38500 | Cyber Security

Andrew Leeuw is an experienced IT service management consultant and accredited ITIL® trainer with a passion for helping professionals and teams excel in digital service delivery. With over a decade of hands-on experience in IT operations, service design, and transformation projects, Andrew brings real-world insight to every session.

4 hours 19 min of video
AI Learning Assistant
Language: English
12 months access
Online exam
ITIL Create, Deliver and Support manual
Proof of your certifications
Official exam voucher
Pass rate: 86.67 %

From 7,400 kr.

excl. VAT

14 days right of withdrawal

Customer service

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answers to your questions.

Call all weekdays

(+45) 72 44 12 34

[email protected]

See how you can quickly sign up for a course and start upskilling

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We accept several payment methods. Please select invoice payment at checkout and we will process your order immediately.

Do you want to gather several colleagues in one course?
Get training for your entire team – collectively and efficiently. Read more about company courses

You will learn

Service Design & Delivery: Design and deliver IT services that meet business and customer needs.
Service Support: Maintain and manage services effectively through proven support practices.
Performance & Metrics: Measure and improve service performance using KPIs and key metrics.
Automation & Technology: Leverage tools and automation to enhance service efficiency.
Culture & Collaboration: Build a service-oriented culture and strengthen cross-team collaboration.

Who is this course for?

This course is ideal for:

IT professionals and service managers responsible for designing, delivering, and supporting IT services.
ITIL 4 Foundation certificate holders who are pursuing the ITIL Managing Professional or Practice Manager designations.
Service desk and support team leads looking to improve operational efficiency and team performance.
Digital transformation and DevOps professionals seeking to align IT service practices with modern delivery models.
Project managers, process owners, and business relationship managers involved in service planning, execution, and improvement.
Anyone involved in the creation and management of IT-enabled products and services, looking to build a service-oriented mindset and strengthen cross-functional collaboration.

The purpose of the course

Organisations and individuals are supported to get the most out of IT and digital services through ITIL.
Establishing an IT service management system that includes practical and well-documented guidance.
Gaining tools and a common language that strengthens collaboration in IT teams, which creates value for the entire business.

Perquisites

An ITIL® 4 or ITIL® v3 Foundation certificate is mandatory.

At Mentorix, you can always try ITIL e-learning courses before you sign up. Call us 72 44 1234 and hear about your options.

Online course

The advantage of online courses?

Take the course when it suits you and learn at your own pace.
Learn in fun new ways through video, quizzes, audio, and more.
Avoid wasting time and unnecessary transport.
Easily see how far you've come and keep track of your stats.
Possibility to download and print materials, process model and sample test.
Get higher pass rates than traditional classroom courses.

Company courses

Upskill several colleagues at once.

Do you have several employees in the same organization who need to improve their skills together?

Your name

Your e-mail

Phone number

Company

Select number of participants

Message

Your information will be used to contact you and send you relevant training information and a non-binding offer.

See how much you can earn after certification

Enter monthly salary (DKK)

We do not store your information. This is 100% anonymous.

Choose your certification

About the trainer

Andrew Leeuw

ITIL4 Master | TOGAF | Service Desk | ISO 20000 | ISO 27001 | ISO 38500 | Cyber Security

Included in the course

4 hours 19 min of video
Language: English
12 months access
Online exam
ITIL Create, Deliver and Support manual
Proof of your certifications
2 sample exam
Pass rate: 86.67 %

Add to Cart

900 kr.

ex. vat

Do you want to pay by bank transfer, invoice via CVR or EAN number?
We accept several payment methods. Please select invoice payment at checkout and we will process your order immediately.

See how you can quickly sign up for a course and start upskilling

Customer service

Get help, advice and

answers to your questions.

Call all weekdays

(+45) 72 44 12 34

[email protected]

Choose your course

Exam voucher

Exam only – for those who are already prepared and just need certification.

4.500 DKK ex. VAT

Exams

Course bundle

A complete preparation that includes e-learning, official manual and certification

7.400 kr. ex.moms

Best value

E-learning

Official exam voucher
Upon passing the exam: Official certificate is issued
12 months access to e-learning
AI Learning Assistant
Officiel fysisk manual
Access to virtual community
Access to the mock exam

Course bundle PLUS

All in Course bundle Plus: secure preparation with free re-exam included.

8,900 kr. ex. vat

E-learning

Official exam voucher
Upon passing the exam: Official certificate is issued
12 months access to e-learning
AI Learning Assistant
Officiel fysisk manual
Access to virtual community
Access to the mock exam
Official Mock exam
Official re-exam

Get a smarter learning experience with our AI Learning Assistant

We know your time is valuable. That's why we've integrated an advanced AI Learning Assistant directly into our platform.
It's not just a chatbot - it's your personal tutor that helps you get the most out of your course.

We've made it simpler for you to get certified

When you enroll in one of our courses, you get much more than just access to learning material – you get an intelligent learning partner in your course. We’ve integrated an advanced AI Learning Assistant to ensure you never get stuck in the material.

It gives you:

Reply in seconds across all content

No more manually searching through a book. Ask a question and our AI will find accurate answers in everything from instructional videos and presentations to PDFs and Word documents in your course.

Quickly find the right answer in the video material

Our courses are built around video, and the AI finds the exact point in a video where a topic is explained. You just click and the video starts in the right place. No need to fast forward and rewind.

Personalized learning path

The assistant is available around the clock. If you can't find an in-depth explanation of a difficult concept or need a quick summary of a lesson, help is always at hand.

A vibrant and modern platform

You join a platform where technology works for you. This makes it easier and more fun to achieve your new knowledge.

Course content

The ITIL® 4 Specialist: Create, Deliver and Support course includes 8 modules. These modules can be part of a logical structure comprising three sections:

Section 1: Critical success factors of ITSM excellence

Module 1: Organization and culture

Module 2: Effective teams

Module 3: Information Technology to Create, Deliver and Support services

Section 2: Value Streams to Create, Deliver and Support services

Module 4: Value streams

Module 5: Value stream to Create, Deliver and Support services

Module 6: Value stream for user support

Section 3: Managing Work and Sourcing Considerations

Module 7: Prioritize and manage work

Module 8: Commercial and sourcing considerations

Official exam

ITIL® 4 Specialist: Create, Deliver and Support exam format:

40 questions
Multiple choice
28 out of 40 marks required to pass (70%)
90 minutes
Closed book.

Important to know when taking our courses

Our courses are 100% online.
You start right away and take classes when it suits you.
There are no classes, no attendance requirements and no fixed times.
Exams are also taken online – with time options as short as 48 hours notice.

What our students say?

    Excellent4.6
 4.6
 Excellent
 
 
 
    
 
 
       
   Signe 
 15 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. God kommunikation fra leverandøren og en brugervenlig portal, der var nem at navigere i. Onlinekurset fungerede rigtig godt og gav stor fleksibilitet, hvilket gjorde det let at kombinere med et fuldtidsarbejde. Eksamensformen var enkel og nem at gennemføre.
  
 
      
   Bo Nielsen 
 15 July 2026
 
 
 Trustindex verifies that the original source of the review is Google. Jeg er i gang med PRINCE2 Foundation, PRINCE2 Practitioner og Agile Foundation hos Mentorix, og jeg kan varmt anbefale deres kurser. Materialet er logisk opbygget, let at følge og struktureret med klare henvisninger til den officielle manual, hvilket gør læringen både effektiv og overskuelig. Deres support er hurtig, præcis og relevant, og medarbejderne er professionelle, imødekommende og engagerede. Min oplevelse af Mentorix er meget positiv, både fagligt og servicemæssigt.
  
 
      
   Tatjana 
 12 June 2026
 
 
 Trustindex verifies that the original source of the review is Google. Professionelle kurser og vejledning. Jeg tog PRINCE2 Foundation kursus igennem Mentorix og er meget tilfreds med forløbet. Hurtig og tydelig svar på spørgsmål, når de opstår. Kan anbefales.
  
 
      
   Wywen Low 
 10 June 2026
 
 
 Trustindex verifies that the original source of the review is Google. Great experience with Mentorix ApS so far! They are an excellent online learning center working with top certification companies like PeopleCert and APMG. The process is incredibly smooth—once you finish studying and notify Mentorix that you're ready, they handle the administrative handoff to PeopleCert so you can easily set up your account and book your exam date.
  
 
      
   Mr Felkuro 
 13 May 2026
 
 
 Trustindex verifies that the original source of the review is Google. Amazing platform that is easy to navigate and use for people taking courses! Good staff that is very helpful and the courses are quite easy to understand along with useful tools and test exams.
  
 
      
   Maria Arnegaard 
 1 May 2026
 
 
 Trustindex verifies that the original source of the review is Google. Efficient and valuable online courses with theori combined with examples, and a good supplement to the books.
  
 
      
   Mateus Ciola 
 10 April 2026
 
 
 Trustindex verifies that the original source of the review is Google. I had a very positive experience interacting with Karam. He was consistently responsive, always quick to reply, and made a genuine effort to tailor a training offer to fit my budget and needs. What stood out most was his transparency and honesty throughout the process, which I truly appreciated. Even when discussing different options, he provided thoughtful and sincere input rather than just trying to close a deal. I would definitely recommend Mentorix to anyone looking for professional and trustworthy guidance on training options.
  
 
      
   Jan Iversen 
 2 April 2026
 
 
 Trustindex verifies that the original source of the review is Google. Undervisningsvideoerne var gode og præcise, og jeg fik god rådgivning både før og under forløbet.
  
 
      
   Bea Husum Terkildsen 
 15 December 2025
 
 
 Trustindex verifies that the original source of the review is Google. Rigtig god underviser, han er virkelig kompetent! Der har været flyttet rundt på datoer pga logistik, så det har været intenst og meget koncentreret. Men Thomas, underviseren, sørgede hele tiden for vi var vågne og havde lyst til at lære en masse. Tak, Thomas :-)
  
 
      
   Simran Kholi 
 26 November 2025
 
 
 Trustindex verifies that the original source of the review is Google. Mentoring har været super behjælpelige med at finde det rette kursus til mig og Karam har været absolut dygtig til at vende tilbage super hurtigt og sparre med.
  
 
      
   Søren Würtz 
 3 November 2025
 
 
 Trustindex verifies that the original source of the review is Google. Karam fra Mentorix var meget hjælpsom og vist stor forståelse for valg af kurser. Kan klart anbefales. Tager P2F, P2AP og SMC.
  
 
      
   Valeria 
 14 September 2025
 
 
 Trustindex verifies that the original source of the review is Google. I had a fantastic experience with Mentorix. Their courses are well-structured, easy to follow, and highly practical. The learning platform is intuitive and flexible, which made it simple to fit the training into my own schedule. The support team was always responsive and helpful, making the whole process smooth from start to finish. I can highly recommend Mentorix to anyone looking to upskill or gain professional certifications. It’s a reliable and effective way to learn.
  
 
      
   J 
 25 August 2025
 
 
 Trustindex verifies that the original source of the review is Google. Kan varmt anbefaldes. Specielt til Karam for super håndering af problemer :)!
  
 
      
   Christian Belshaw-Jespersen 
 15 July 2025
 
 
 Trustindex verifies that the original source of the review is Google. +0
Jeg investerede i Mentorix' Scrum Master kursus, og det var alle pengene værd. Fremragende undervisning og godt eksamens øvelsesmateriale. Jeg bestod prøven i første omgang, og de har været gode til at vejlede mig til at få mit første job som scrum master.
  
 
      
   Thomas Koppel 
 10 July 2025
 
 
 Trustindex verifies that the original source of the review is Google. Fint online kursusmateriale og hurtigt svar på spørgsmål
  
 
      
   Kora Hansen 
 10 July 2025
 
 
 Trustindex verifies that the original source of the review is Google. +0
Super lærerig undervisning og underviser. Glad for jeg nu har et certifikat på Prince2 Foundation. Og en bedre forståelse på vores projekter og status.
  
 
      
   Michael Jensen 
 24 June 2025
 
 
 Trustindex verifies that the original source of the review is Google. Super nemt og rigtig god service fra teamet i Mentorix.
  
 
      
   Kristian Sørensen 
 24 June 2025
 
 
 Trustindex verifies that the original source of the review is Google. Jeg har benyttet mig af flere af Mentorix Axcelos kurser. Høj kvalitet og let-tilgængeligt. Og i en hastesag, hvor jeg skulle bruge en specifik manual dagen efter, hjalp de med at afsende express. Kanon service - tak!
  
 
      
   Amalie Obel 
 28 May 2025
 
 
 Trustindex verifies that the original source of the review is Google. Hos Mentorix er de altid hjælpsomme og reagerer hurtigt på spørgsmål. Jeg har kun haft gode oplevelser med dem.
  
 
      
   Lise Thygesen 
 4 May 2025
 
 
 Trustindex verifies that the original source of the review is Google. Nem platform og god service :-)
  
 
      
   Monica Duch 
 30 April 2025
 
 
 Trustindex verifies that the original source of the review is Google. Virkelig god kundeservice! Er til rådighed for alle spørgsmål og vender tilbage hurtigt - også med opfølgninger på dialoger og næste skridt. Kan klart anbefale at række ud til Mentrox for at høre om dine muligheder.

FAQ - Find the answer to your questions here

Course Overview & Objectives

What is the ITIL 4 Specialist: Create, Deliver and Support course?

The ITIL 4 CDS course is a professional training program that teaches how to create, deliver, and support IT-enabled services, focusing on practical application of ITIL 4 practices.

Who should take the ITIL 4 CDS course?

This course is designed for IT service managers, team leaders, and professionals responsible for service delivery, support, and continual improvement.

What are the main objectives of the ITIL 4 CDS training?

The main objectives are to equip participants with knowledge of service delivery practices, incident, problem, and change management, and how to co-create value with stakeholders.

How long does the ITIL 4 CDS course take to complete?

Typically, the course lasts 3–5 days for instructor-led training, while online self-paced versions may vary depending on the learner’s schedule.

What skills will I gain from the ITIL 4 CDS course?

You will gain skills in service delivery, operational support, managing incidents and problems, implementing changes, and aligning IT services with business objectives.

How does the ITIL 4 CDS course fit into the ITIL 4 certification scheme?

It is a Specialist-level course that contributes to the ITIL 4 Managing Professional certification, focusing on practical skills for service creation, delivery, and support.

Course Content & Modules

What topics are covered in the ITIL 4 CDS course?

The course covers service management principles, ITIL practices, incident and problem management, change enablement, service desk operations, and continual improvement.

Does the course include service management practices?

Yes, it includes core ITIL practices such as incident management, problem management, change control, service desk, and service level management.

Are incident and problem management covered in the CDS course?

Absolutely. These practices are a key focus, teaching how to handle operational issues efficiently and minimize business disruption.

Does the course include real-world case studies?

Yes, practical case studies are included to help learners apply ITIL principles in realistic service management scenarios.

How is service transition explained in the ITIL 4 CDS course?

Service transition is explained through planning and managing changes, deployment strategies, and ensuring minimal disruption to services.

Is continual improvement part of the course content?

Yes, continual improvement practices are embedded throughout the course to ensure services remain efficient, effective, and aligned with business goals.

Online & In-Person Learning

What is the difference between online and classroom training?

Online training offers flexibility and remote access, while classroom training provides direct interaction with instructors and peers for practical exercises.

How do I access online course materials?

Course materials are accessible via a learning management system (LMS), including slides, case studies, videos, and practice exercises.

Are there any live workshops included in online training?

Some online courses include live workshops or webinars to simulate classroom interaction and provide hands-on practice.

Certification & Accreditation

Is the ITIL 4 CDS course accredited?

Yes, it is accredited by AXELOS, the global owner of the ITIL framework.

Who accredits the ITIL 4 CDS course?

The course is accredited by AXELOS and delivered by accredited training organizations (ATOs).

What exam do I take after completing the course?

The ITIL 4 CDS exam tests your knowledge of service creation, delivery, support, and operational practices.

How do I get my ITIL 4 CDS certificate?

After passing the exam, you receive an official ITIL 4 Specialist: Create, Deliver and Support certificate from AXELOS.

How recognized is the ITIL 4 CDS certification worldwide?

It is internationally recognized and highly valued by IT service management professionals and employers globally.

Can this course help with professional development or promotion?

Yes, it enhances practical IT service skills, career opportunities, and can support promotion to managerial roles.

Benefits & Career Impact

How will the ITIL 4 CDS course improve my IT service management skills?

It equips you with practical knowledge for service delivery, operational support, and continual improvement aligned with business needs.

Can ITIL 4 CDS certification increase my salary?

Yes, certified ITIL professionals often earn higher salaries due to recognized expertise in IT service management.

Does the course help with practical skills for service delivery?

Yes, it focuses on hands-on application, including incident resolution, change management, and service desk operations.

Will I learn best practices for incident and change management?

Absolutely, ITIL 4 CDS emphasizes industry best practices for operational efficiency and service reliability.

How does ITIL 4 CDS support career growth in IT service management?

It builds expertise in key operational areas, qualifying professionals for advanced roles in IT management and consulting.

Costs & Payment

How will the ITIL 4 CDS course improve my IT service management skills?

It equips you with practical knowledge for service delivery, operational support, and continual improvement aligned with business needs.

Can ITIL 4 CDS certification increase my salary?

Yes, certified ITIL professionals often earn higher salaries due to recognized expertise in IT service management.

Does the course help with practical skills for service delivery?

Yes, it focuses on hands-on application, including incident resolution, change management, and service desk operations.

Will I learn best practices for incident and change management?

Absolutely, ITIL 4 CDS emphasizes industry best practices for operational efficiency and service reliability.

How does ITIL 4 CDS support career growth in IT service management?

It builds expertise in key operational areas, qualifying professionals for advanced roles in IT management and consulting.

Contact & Support

How can I contact the training provider for ITIL 4 CDS?

You can contact providers via their website, email, or phone for enrollment and information.

Can I get guidance before registering for the course?

Yes, most providers offer consultations or guidance to help choose the right course format.

Is there technical support for online learners?

Yes, technical support is typically available to help with access, login, and platform navigation.

Additional Questions & Resources

Are study guides included with the ITIL 4 CDS course?

Yes, most courses include study guides, practice exercises, and reference materials to support learning.

Do I get access to practice exams?

Yes, accredited providers often include sample questions and mock exams to prepare for the certification exam.

Can I retake the exam if I fail the first time?

Yes, candidates may retake the exam according to AXELOS policies, often with additional fees.

Does the course include updates for the latest ITIL 4 practices?

Yes, accredited courses are updated regularly to reflect the latest ITIL 4 guidance and best practices.

Can I combine this course with other ITIL 4 certifications?

Yes, ITIL 4 CDS complements other Specialist or Strategist-level courses to complete the ITIL 4 Managing Professional certification.

Is there a certificate of completion for online modules?

Yes, learners receive a certificate of completion after finishing the online course modules, even before taking the exam.

Where can I find more resources about ITIL 4 CDS?

Additional resources include AXELOS official documentation, accredited training providers, online forums, and ITIL study guides.

All our online courses can be held as corporate courses

We offer companies physical training at your location or live digital training so you can certify several colleagues at once – quickly and efficiently.
Please fill out and submit this form and we will get back to you with a non-binding offer.
You are also welcome to contact us to learn more.

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Our courses are accredited by the leading learning institutions across the globe

Mentorix ApS is an Accredited Training Organizations (ATO) by APM Group International. The Swirl logo™ Change Management®, AgilePM® are trademarks of the APM Group Ltd., used under permission of the APM Group Ltd. All rights reserved.

PRINCE2®, PRINCE2 Agile®, MoP®, MSP®, M_o_R®, P3O®, ITIL® are a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Copyright © AXELOS Limited 2011. Material is reproduced under license from AXELOS Limited. All rights reserved.

Mentorix ApS is a SCRUMstudy Authorized Training Partner (ATP). SPOC™, SMC™ og SDC™ are trademarks owned by SCRUMstudy.

AXELOS, PeopleCert, APM Group, and Scrum Study have accredited our courses, materials, and trainers, confirming that they achieve the high standards they require of their training partners.

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Do you have a question about our courses, prices or anything else? Then give us a call or send your request below.
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You can call us on all weekdays at 09.00–16.00

+45 72 44 12 34